This application is expected to reduce the long queues on bank services and the service process works better and more efficiently. The purpose of this research is to create a mobile-based online queuing system using the mobile web applications and to get a queue number, so that customers no longer have to come in advance to the queue and can use the time to queue practically. The time-consuming queuing system will harm both parties for the customer and the bank. This problem Generally Occurs Because it is the caused by the need for services performed by customers that are exceeding capacity, the which makes the customer have to wait in line for some time to be served. While the results of testing the systemfunctionality show that the application successfully manages a variety of errors, both causedby system failures and due to human error.This research was conducted because of the frequent problems of queuing at company services such as banks, so that there are things that are not profitable between customers and banks. From the test results, it knows that thecar wash queue application managed to sort customer orders based on the specified priorityrules based on the distance and time of the law. The Application test is finished with two approaches,namely testing of application code, specifically the application of dynamic priority schedulingalgorithm and testing of the overall functional system. This model consists of four phases: planning needs, prototype development,system development, and finally, testing. Therefore this study aims to produce a mobile-based car wash queue application,which includes a dynamic priority scheduling algorithm that functions as a queue manager.To carry out these objectives, a research methodology that is sequential and iterative used,namely, the software development methodology using the Rapid Application Development(RAD) model.
But unfortunately, many car wash businesses get complaints fromcustomers, especially related to the queue buildup and unclear queue information received bycustomers. It faced by all service organizations that focus on service to customers.No exception is a car wash business whose business processes focus on providing fast andquality car wash services. This condition can cause a buildup of service recipients, and eventually,bottlenecks will occur. Queue is a condition where the number of service recipients is higher than the number ofservice providers.
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